Help
Frequently asked questions
How do I order on the site?
According to the “Cara Belanja” page of the current site: choose the product, click Add to cart, open the Cart, check your order details, then click Proceed to checkout. Fill in your billing details and confirm the order.
Which payment methods are accepted?
The current site works by bank transfer: after ordering, you transfer the total amount to one of the bank accounts provided, then you may send the proof of transfer on WhatsApp to +62 813 9397 6047 to speed up processing.
In which currency are prices shown?
All prices on this site are in US dollars (USD). You are charged in US dollars, and your invoice is issued in US dollars.
How is my order shipped?
The current site offers pick-up at the Jombang workshop. After confirmation, you receive shipping information by e-mail or SMS. Other shipping methods and rates are to be defined: see Shipping and returns.
Do you ship internationally?
SABDA International states it has exported to Malaysia, the United States, Singapore, Australia, Hong Kong and Germany.
Are the products handmade?
The site states: “100% Natural Dye, 100% Handmade, 100% Limited”. Motifs are made by ecoprint, batik and shibori. The site explains that an ecoprint piece “cannot be repeated”: every item is different.
Can I order a custom piece or uniforms?
Yes: the site states “Kami menerima pembuatan seragam, tas, sepatu, dompet, sandal dll” (uniforms, bags, shoes, wallets, sandals…). Several product pages mention “bisa custom size dan model”. Use the Custom orders page.
How do I care for leather items?
The site's journal has an article “Cara Memelihara Sepatu dan Tas Kulit” (caring for leather shoes and bags). See the Journal.
Can I return an item?
See Shipping and returns.
How can I contact you?
WhatsApp / phone: +62 813 9397 6047. Instagram: @sabda.international. Address: Jalan Pattimura III Rich Tien Residence No 18A - 19A Jombang - Jawa Timur Indonesia.